{"id":6977,"date":"2024-11-06T10:08:54","date_gmt":"2024-11-06T10:08:54","guid":{"rendered":"https:\/\/www.zaharasoftware.com\/?page_id=6977"},"modified":"2024-11-06T10:09:28","modified_gmt":"2024-11-06T10:09:28","slug":"actionable-feedback-policy","status":"publish","type":"page","link":"https:\/\/www.zaharasoftware.com\/actionable-feedback-policy\/","title":{"rendered":"Actionable Feedback Policy"},"content":{"rendered":"

Zahara\u2019s actionable feedback policy<\/span><\/h1>\r\n

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As a leader in the world of accounts payable automation, we at Zahara recognise the need for continuous improvement, innovation and collaboration with our stakeholders. Feedback is a major part of how we stay ahead. This policy aims to outline clear methods for providing and receiving feedback about any of our business activities, big or small.<\/p>\r\n

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1. Objectives<\/h2>\r\n

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The purpose of actionable feedback is to identify areas for development, improve operations and encourage open discourse. It should be specific, constructive, and result in tangible outcomes.<\/p>\r\n

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Continuous improvement: Feedback should nurture a company culture of continuous learning and growth. This is something we encourage in any and all areas of our business operation.<\/p>\r\n

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Improving your experience: Feedback should help us improve the services we offer. It also helps us create better relationships with our users.<\/p>\r\n

Improving our content: Feedback should help us improve our blog and public-facing content. This would aim to add value and clarity for anyone in our audience of accounts payable professionals and decision-makers.<\/p>\r\n

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2. Guidelines for providing feedback<\/h2>\r\n

We ask that your feedback follows the SBI Model (Situation-Behaviour-Impact) to ensure it is clear and specific:<\/p>\r\n

Situation <\/strong>\u2013 Tell us about the situation or context of your feedback.<\/p>\r\n

Behaviour <\/strong>\u2013 Tell us about the behaviour or action your feedback relates to.<\/p>\r\n

Impact <\/strong>\u2013 Tell us about the result \u2013 was it positive or negative? \u2013 and how it impacted you.<\/p>\r\n

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The best kind of feedback is:<\/p>\r\n

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